Our Policy


What payment methods do you accept?

We accept payments via Visa, MasterCard & Net banking . We also accept payment via "Cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it and www.tsgflowers.com can decline a request for cod as per their discretion.

Is it safe to shop online using my Debit card or Credit Card?

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So don't worry, you are in safe hands.

What is the process for Cash on Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

Is there a charge for Cash on Delivery purchases?

There is a non-refundable convenience charge of Rs. 100 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.

Is there a purchase limit for Cash on Delivery purchase?

Yes, Cash on Delivery option is available on purchases up to a limit of Rs. 5,000, beyond which purchases can only be made using Net banking or Credit card.

How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don't have a Net Banking or Debit Card options please contact your bank for Debit Card/Credit Card issue.